Terms and conditions

1. Scope

These terms apply to online psychological counselling by Lea Sarbandi-Kaiser. Their inclusion is expressly agreed before a contract is concluded. An enquiry through this website does not create a counselling contract.

2. Scope of counselling

Services include individual counselling, grief support and counselling for young people aged 13 to 17. Counselling supports people with personal questions and life situations. It does not include or replace the diagnosis or psychotherapeutic treatment of mental illness. No specific outcome is guaranteed.

3. Formation of a contract

Appointments, the scope of counselling and fees are agreed individually by email. The counselling contract is formed once both parties have agreed to the specific arrangement. You will then receive an invoice. Payment is made by bank transfer before the agreed session. An enquiry through the contact form is not yet a binding booking. Required consumer information and contractual documents are provided before the contract is concluded.

4. Fees

• Introductory conversation: €49 for 20 minutes.
• Individual counselling: €170 for 50 minutes.
• Grief support: €145 for 50 minutes.
• Youth counselling: €90 for 50 minutes.

If counselling continues after the introductory conversation, its €49 fee is deducted in full from the invoice for the first subsequent counselling session. The scope and fee for a written AI conversation review are agreed in advance. Counselling is privately funded.

Payment is by bank transfer before the agreed appointment. Bank details are provided with the invoice.

The fees stated are final prices. No VAT is charged under the small-business exemption pursuant to section 19 of the German VAT Act (UStG).

5. Appointments and technical requirements

All sessions take place online. Participants need a suitable internet connection and a quiet, private space. Technical problems and necessary appointment changes should be communicated as early as possible.

Online sessions take place via Zoom. Appointments are arranged personally by email.

Agreed appointments may be rescheduled free of charge as often as needed, provided notice is received at least 24 hours before each appointment. The replacement appointment is agreed jointly. Fees already paid are credited in full towards the replacement appointment; rescheduling alone does not entitle you to a refund. Statutory rights of withdrawal and termination remain unaffected.

Cancellations

Please send cancellations and requests to reschedule by email to lea@sarbandi-kaiser.de. Other legally permissible ways of exercising rights of withdrawal or termination remain unaffected.

For cancellations less than 24 hours before the agreed appointment or failure to attend, a cancellation charge of 50 per cent of the agreed fee is proposed. If payment has already been received, the remaining amount after deduction of any legally permissible charge will be refunded by bank transfer within 14 days of the cancellation or missed appointment.

You are expressly entitled to show that no loss occurred or that the loss was substantially lower. Saved expenses and income from allocating the appointment to someone else must be taken into account. Statutory withdrawal and termination rights remain unaffected.

If a session cannot take place, or cannot be completed, because of technical failures or cancellation by the counsellor, rescheduling free of charge will be offered. If the session is not made up, fees already paid for the service not provided will be refunded.

6. Young people and legal guardians

For counselling of minors, appointments are arranged and the contract is concluded with a parent. This parent is the contracting party, receives the invoice and is responsible for payment. The young person receives the counselling.

Before counselling begins, the parties clarify who enters into the contract, necessary guardian consent, payment, confidentiality and its limits. The introduction takes place with the young person and a parent or legal guardian. Afterwards, there is space for a private conversation with the young person.

7. Confidentiality and data protection

Personal information is treated confidentially unless statutory duties require otherwise. Data protection and the handling of counselling records are agreed before counselling begins. Sessions are not recorded.

8. Withdrawal

Consumers may have a statutory right of withdrawal for distance contracts. Details are provided in the Withdrawal information. Appointments may also take place within the fourteen-day withdrawal period. Before the service begins, a separate express declaration is obtained: the client requests or consents to counselling starting before the withdrawal period ends and acknowledges that the right of withdrawal expires once the contract has been fully performed. Booking an appointment alone does not replace this declaration.

9. Liability and statutory rights

Statutory liability rules apply. These terms contain no exclusions of liability. Mandatory statutory consumer rights remain unaffected.