Withdrawal information

Right of withdrawal

You may withdraw your contractual declaration within fourteen days without giving a reason. The period begins when the contract is concluded, but not before you have been properly informed of your right of withdrawal.

Please communicate your withdrawal clearly, for example by email or letter to:

Lea Sarbandi-Kaiser
Ludwigsburger Straße 5
33659 Bielefeld
Email: lea@sarbandi-kaiser.de
Telephone: 0156 78970558

It is sufficient to send your withdrawal notice before the period expires. You may use the enclosed model withdrawal form; its use is voluntary.

Refund

After receiving your withdrawal notice, I will refund payments received without undue delay and no later than fourteen days afterwards. The refund will be made using the same payment method as your original payment unless we expressly agree otherwise. I will not charge any fees for the refund.

Counselling during the withdrawal period

If you expressly requested counselling to begin during the withdrawal period and received the required information about withdrawal and compensation beforehand, you must pay a reasonable amount for counselling already provided up to your withdrawal. This is based on the proportion of the service already provided relative to the agreed total scope and total price.

The right of withdrawal expires early once the agreed counselling service has been fully performed, provided that, before it began, you expressly agreed to performance during the withdrawal period and acknowledged that full performance would end your right of withdrawal. Merely requesting an appointment or making a payment does not replace this declaration.

Model withdrawal form

Please complete and send this to the service provider if you wish to withdraw from the contract.

Legal references: § 355 BGB, § 356 BGB and statutory model withdrawal notice. No contracts are concluded directly through this website.